Refund policy

We accept eligible return requests within 30 days of delivery.

Return Eligibility

To qualify for a return, the product must be unused, unopened, in its original packaging, and have its factory seal intact. You must also provide your order number or proof of purchase.

Because dietary supplements are consumable products, we cannot accept returns of products that have been opened, used, or had their safety seal removed.

Starting a Return

To request a return, contact us at support@vantrook.com and include your order number and reason for the return. Do not mail a product back until your return has been approved and you have received return instructions.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and photographs of the product and shipping package.

If we confirm that the item arrived damaged, defective, or incorrect, VANTROOK PERFORMANCE will cover the appropriate replacement or return-shipping cost.

Return Shipping

Customers are responsible for return-shipping costs for ordinary returns, including ordering the wrong product or changing their mind. Original shipping charges are nonrefundable unless the return resulted from an error by VANTROOK PERFORMANCE.

Refunds

We will inspect your return and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card provider may require additional time to post the refund.

Order Cancellations

Cancellation requests must be submitted before the order has been processed or shipped. Once an order has entered fulfillment or has shipped, it cannot be canceled and must follow the standard return process.

Contact

For return or refund questions, contact us at support@vantrook.com