Shipping policy
Shipping Area
VantRook Performance currently ships within the United States. APO and FPO addresses are accepted when supported by the available shipping carrier, but delivery may require additional time.
Shipping Options and Costs
Vantrook Performance offers a flat shipping rate of $7.99 on U.S. orders under $75.
Orders totaling $75 or more qualify for free standard shipping. The free-shipping minimum is calculated after discounts and before applicable taxes.
Orders are processed and fulfilled through our authorized fulfillment partner. Processing and delivery times may vary depending on order volume, destination, carrier conditions, weekends, and holidays.
Once an order has shipped, tracking information will be sent to the email address provided during checkout.
Vantrook Performance is not responsible for delays caused by shipping carriers, severe weather, incorrect addresses, or other circumstances outside our control.
Customers are responsible for entering a complete and accurate shipping address. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Express shipping may also be available through Shopify-supported carriers. Express shipping prices and estimated delivery times are calculated during checkout based on the destination, package information, and available carrier services.
Customers select either Standard Shipping or an available Express Shipping option during checkout. Only the selected shipping rate will be charged.
Processing Time
Orders are normally processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from carrier delivery time. Selecting express shipping shortens the carrier’s estimated transit time but does not eliminate order-processing time.
During launches, holidays, severe weather, or periods of unusually high order volume, processing or delivery may take longer.
Estimated Delivery
Standard-shipping orders are generally expected to arrive within 3–7 business days after shipment. Express delivery estimates are displayed during checkout when an express service is available.
All delivery dates are estimates and are not guaranteed. Carrier delays and circumstances outside our control may affect delivery.
Tracking
When your order ships, you will receive a confirmation email containing tracking information. Tracking activity might take up to 24 hours to appear after the shipping label is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us at support@vantrook.com as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment.
VantRook Performance is not responsible for delays or additional shipping costs caused by an incomplete or incorrect address supplied during checkout.
Lost, Delayed, or Delivered Packages
If tracking has not updated for several business days, or your package is marked delivered but cannot be located, contact the shipping carrier and notify us at support@vantrook.com. We will assist with available carrier information and any eligible claim process.
Damaged or Incorrect Orders
Inspect your order after delivery. If an item arrives damaged or you receive the wrong product, contact us promptly at support@vantrook.com with your order number and photographs of the product and shipping package. Eligible damaged or incorrect orders will be handled according to our Return and Refund Policy.
Contact
For shipping questions, contact us at support@vantrook.com